FAQ

Airbnb property management service 

 

Is Host’n Up an official partner of Airbnb?

No, but we are in close touche with the company and its head office, with whom we meet regularly. Further, using Host’n up is completely within Airbnb's Terms of Service. In fact Airbnb really appreciate working with management agency such as Host’n Up because it’s increase the amount of confirmed booking and its reduce complain from the user.


Where is Host’n Up available?

Host’n Up is based on the cloud, which means that we are able to manage Airbnb properties anywhere and everywhere (including your city!). As a matter of fact we love having customers from all around the world, it gives us the amazing opportunity to deal with many people different places and cultures!


Will Host’n Up take care of reviews and feedback?

Absolutely! This is part of our service. We will write and post guest reviews on your behalf.


Will Host’n Up help me submit damages to get coverage under Airbnb's Host Guarantee?

 

We will definitely submit the necessary forms and file the resolution claims for you, but we would request that you first pass along all the relevant information and photographs to us. As we get recently confirmed by Airbnb office, the first 24h after the damage happens are crucial. So, in this sensitive kind of situation we will need your quick and efficient support to send us the photo of the damage as well as all the bill of the goods that were damaged. But rest assured, we had only few cases of uneducated guest and each time Airbnb insurance worked out and covered all the damage!


Can I still join Host’n Up if I don't yet have an Airbnb account?

Well, the first step will be to create your Airbnb listing, which we can do in your behalf, but then we will need high resolution pictures as well as detailed description of your place.


Does Host’n Up provide listing price recommendations?

Yes, we will give you or advice and recommendation for the best pricing strategy, according to your listing and your local Airbnb competition.

 

 

Does Host’n Up increase my Airbnb SEO?

Yes, absolutely! We answer the booking requests and inquiries quickly & 24/7. This guarantees that you will never miss a booking and increases visibility, since Airbnb’s algorithm rewards the more attentive hosts.


My property is listed on other sites besides Airbnb – is that ok with Host’n Up service?

Of course! We can even manage your other listing in those websites! 


How can I communicate the availability of my listing to Host’n Up?

Host’n up has developed a specific calendar tools in purpose of display online and instantly the availability of your listing! 


Can I still join Host’n Up if I don't yet have an Airbnb account?

Well, the first step will be to create your Airbnb listing, which we can do in your behalf, but then we will need high resolution pictures as well as detailed description of your place.


Can I still join Host’n Up if I already have an Airbnb account and want to keep it?

Absolutely! This is can be a part of a very wise marketing strategy.

We will just ask you to change your email address and replace it by reservation@hostnup.com so our team will be able to answer to your message without access your Airbnb private account.

In the meantime we will create a brand new listing under our flag for your property while you will keep using your original listing, it will double our chance to appear in Airbnb algorithm and so our change to generate booking! As a wise fisherman said : “more line into the sea, more chance to get fish!” 


How will I get paid by Host’n Up?

You will actually receive your payment directly from Airbnb! We will use the split payment feature on Airbnb to insure a perfect safety for your payment, and our commission will also be deducted from this payment directly! No hard accounting work, no headache to track the payment, and no waiting to receive your money.